Frequently Asked Questions About Canceling a Hims Subscription
This FAQ page provides clear answers to the most common questions users ask when trying to cancel their Hims subscription, request a refund, troubleshoot cancellation issues, or contact support. All answers are written independently and are not affiliated with Hims®, ForHims®, or Hers®.
How do I cancel my Hims subscription?
Log in to your Hims account, open Subscriptions, choose the product you want to cancel, and click Manage → Get Help → Confirm Cancellation. Hims recommends canceling at least 48 hours before your next billing or shipment.
Why is my Hims subscription not canceling?
This usually happens when a shipment is already in progress. Hims processes orders early, and once an order is created, cancellation is blocked until it ships. Try again afterward or contact support for help.
Does Hims offer refunds after cancellation?
In most cases, Hims does not provide refunds for processed orders or shipped products. You may only receive a refund if the item is unopened or if customer support approves an exception.
Can I pause my Hims subscription instead of canceling?
Yes. Hims allows users to pause their subscription temporarily. This is useful if you plan to return later without losing your medical approval or account history.
How do I check if my Hims subscription is fully canceled?
Return to your Hims dashboard and verify that your subscription status shows Inactive. You should also receive a confirmation email.
Can I cancel my Hims subscription anytime?
Yes. You can cancel whenever you want. Billing stops on your next cycle, and there are no cancellation fees.
How do I request a refund from Hims?
You must contact Hims support and explain your situation. Refunds are handled case-by-case. Email support@forhims.com or call 1-800-368-0038.
How do I contact Hims customer support?
You can contact Hims through:
- Email: support@forhims.com
- Phone: 1-800-368-0038
- Live Chat: available inside your account dashboard
Can I re-subscribe after canceling my Hims subscription?
Yes. You can re-subscribe anytime by logging into your account and selecting the product you want to restart.
Is this website affiliated with Hims?
No. This website is an independent informational resource and is not affiliated with or endorsed by Hims®, Hers®, or any related company. Content is provided for educational use only.